This Policy was last reviewed and updated on: 03 December 2024
Privacy Policy and Data Handling Policy
Capricho Grill under Global ISM Proprietary Limited values and respects the privacy of the people we deal with.
Capricho Grill under Global ISM Proprietary Limited is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
- Name;
- Mailing or street address;
- Date of birth;
- Email address;
- Phone number
- Preferred outlet/s
- Previous ordered items
- Sales Transactions
- Payment methods used
Under certain circumstances, Capricho Grill under Global ISM Proprietary Limited may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.
If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.
How do we collect your personal information?
We collect your personal information directly from you when you:
- Interact with us over the phone;
- Interact with us in person;
- Interact with us online;
- Signed-up for Cappa’s Club
- Participate in surveys or questionnaires;
- Attend a Capricho Grill under Global ISM Proprietary Limited event;
- Interact with us on our social media pages
- Subscribed to our mailing list;
- Apply for a position with us as an employee, contractor or volunteer;
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, for example from Redcat Pty Ltd., Coca-Cola South Pacific Pty. Ltd., McCain Foods (Aus) Pty. Ltd. We collect your personal information from these third parties for purposes of marketing activities.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
- Provide you with information or services that you request from us;
- Deliver to you a more personalised experience and service offering;
- Improve the quality of the services we offer;
- Accumulate and Redeem points for our loyalty program, Cappa’s Club
- Internal administrative purposes;
- Marketing and research purposes;
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- Our IT and Application providers (Redcat Pty. Ltd.)
- Our marketing providers
- Our professional services advisors;
- Marketing vendors
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
- You have given us your consent to disclose personal information to that third party; or
- We reasonably believe that:
The overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and the law or binding scheme can be enforced; or the disclosure is required or authorised by an Australian law or court / tribunal order.
How do we protect your personal information?
Capricho Grill under Global ISM Proprietary Limited will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
- Having a robust physical security of our premises and databases / records;
- Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
- Having technological measures in place (for example, anti-virus software, fire walls);
Online activity
Cookies
The Capricho Grill under Global ISM Proprietary Limited website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Capricho Grill under Global ISM Proprietary Limited
website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses Google Analytics and other analytics platforms to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS, fax and email, in-app messaging, social media messaging, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe” set out in the relevant communication] / [contacting us using the details set out in the “How to contact us” section below].
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Capricho Grill under Global ISM Proprietary Limited will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 10-14 working days. We will deal with such a request by following the procedure outlined below:
- Customer to send email to us to support@capricho.com.au. Customer to include details of the complaint as well as proof.
- Upon receipt of email, we will respond with acknowledgement of receipt.
- After review period of maximum 3-5 working days, we will be advising if we require additional information and/or identification
- Upon receipt of all information, maximum of 7-9 working days (may require more depending on complexity of the issue), we will provide a resolution.
Links to third party sites
Capricho Grill under Global ISM Proprietary Limited website(s) may contain links to websites operated by third parties such as Redcat Pty. Ltd. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Deletion of Personal Data
Upon expiration or termination of your loyalty membership we shall, upon your request, delete customer’s personal data in accordance with the standard functionality of the service, in a standardised format. Company (including its Affiliates) may retain Personal Data to the extent required by applicable laws and the agreement and will apply the protections of this DPA to Personal Data until such time as it is deleted.
Upon confirmation of deletion, we will provide you an update after 10 working days on the status of the data deletion.
Inquiries and complaints
For complaints about how Capricho Grill under Global ISM Proprietary Limited handles, processes or manages your personal information, please contact support@capricho.com.au
Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 10 working days for Capricho Grill under Global ISM Proprietary Limited to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Capricho Grill under Global ISM Proprietary Limited ’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email: support@capricho.com.au
Contact number: Telephone: +61 412 577 689
Office Address: 5 Carinish Road Oakleigh South VIC 3167
